Profile Settings: Company Info & Contact Management

In Profile Settings, you can manage your company’s key information: contact persons, brand name, domain, brand description, social profiles, and return policy.

Click the gear icon in the left-hand navigation menu to open your Profile Settings.

During onboarding, Carro asks you to provide five distinct points of contact for your company. These contacts are shared with your approved partners, so they can easily reach the correct person on your team. You may add or edit these contacts anytime via Profile Settings.

It’s essential that this information is complete and up to date — that way you won’t miss any critical messages from partners or from the Carro team.

The five contact roles are:

• Point of Contact — Handles partnership inquiries and general account questions

• Brand Partnerships — Manages partner requests and active partner relationships

• Customer Service — Deals with issues related to refunds, returns, and customer support

• Marketing — Field questions about campaign collaborations and promotional efforts

• Finance — Responsible for billing, invoicing, and accounting matters

By default, your brand name in the Carro network matches what’s listed in Shopify. You may also set a custom name in Carro if you prefer.

Your website domain is linked to your Carro profile. It’s used so retailers and suppliers can find your store. By default, it’s the same domain as in Shopify, but you’re free to set a custom domain in Carro.

You can provide a description or more details about your brand so potential partners better understand who you are. Merchants who include brand information tend to receive higher approval rates.

Add links to your social media profiles so Carro can share them with prospective and current partners.

Include a link to your store’s Return Policy for existing and potential retail partners to reference or share with their customers.