As a Retailer, Why Might My Credit Card Fail & How Can I Fix it?
When a customer purchases a supplier’s product from your store, Carro immediately charges your credit card to pay the supplier. If this transaction fails:
The order is not routed to the supplier.
The supplier cannot fulfill the order.
This ensures suppliers are only paid for orders that are successfully charged.
To avoid disruptions, make sure your credit card on file can successfully process charges whenever you receive an order for a partner’s product.
What Happens if a Payment Fails
Carro will attempt to contact the retailer to resolve the issue.
If the payment cannot be processed after 10 business days, the order will be canceled, and the customer refunded.
Best Practices
Add a backup credit card.
Make sure the card in your retailer settings is active, not expired, and has correct information.
Notify your card issuer that all Carro charges are approved.
Forecast funds appropriately: ensure sufficient balance or credit limit for expected sales.
Use a USD card from a major card issuer.
Common Causes of Payment Failure & Solutions
Cause | Solution |
|---|---|
Insufficient Funds | Add funds to your available balance. |
Flagged by Card Issuer | Contact your card issuer and approve all pending Carro transactions. |
Card Expired | Update your card with an active one. |
Card Reported Lost, Stolen, or Frozen | Update your card with an active one. Instructions on updating your card. |
Additional Help
Reference your recent transaction in your bank statement to verify payments.
Contact Carro Support for confirmation if needed.