Draft
Ending a Partnership
Partnerships don’t have to be permanent. If a collaboration is no longer the right fit, here’s how to end it: For Retailers You can cancel partnersh...
Do Retailers Still Incur Shopify Fees?
Yes. Retailers are responsible for any applicable Shopify fees, based on the price paid by the customer. For details on Shopify’s pricing, see: Shopi...
What Happens if a Supplier Has to Cancel an Order?
Navigate to the order in your Shopify admin. Select Cancel Order. Process the refund as required. For step-by-step guidance, see: How are Returns & R...
How Do Retailers Update Their Credit Card on File?
To update your card on file: Go to the Carro Settings tab. Select Retailer . Click Update Card . Tip: You can also add a backup credit card for ex...
How Can I Browse the Directory?
To explore potential partners, you’ll need to install the Carro sales channel in Shopify and select a subscription plan ( including the Free plan )....
What is Kept In Sync Between the Retailer's and Supplier's Stores?
Article Contents: ​ Quick Overview​ Synced ​ Not Synced ​ How to Update Product Information Carro ensures seamless synchronization between suppliers a...
Can I Only Be a Retailer or Supplier, or Can I Be Both?
Carro's Brand Partnerships is built to support your store and your growth strategies. You can select the role that suits your store/brand best; a reta...
What Are Inventory Buffers?
To avoid overselling, there is a default stock buffer of 5 units for all partnerships. Carro monitors the supplier's inventory levels every hour and...