How Can Customers Track Their Orders?

Customers receive tracking details through the retailer’s emails, just like any normal Shopify order.

• When a supplier provides tracking information, it is automatically routed to the retailer.

• The retailer’s Shopify store then includes the tracking details in the emails sent to the customer.

• To the customer, it looks the same as any other order from the retailer.

If a supplier does not include tracking details, customers will need to contact the supplier directly for updates.

If an order includes products from:

• The retailer and a supplier, or

• Multiple suppliers,

The customer will receive separate tracking emails for each shipment. All emails still come from the retailer’s store, even for supplier products.