Customer Journey & Experience
See what customers experience when buying partner products, including emails, tracking, payments, and order handling.
For Suppliers: How to Suppress Klaviyo Emails for Carro Orders
If you use Klaviyo (or another 3rd-party email tool) to send order confirmations, you’ll need to set up a suppression filter so customers don’t rece...
Are Payment Options Like Quad or Shopify Credit Available to Certain Supplier Products?
Yes. Partner products use the same payment options that you already offer in your Shopify store. Customers can check out with Shop Pay, QuadPay, cre...
How are Credit Card Disputes Handled?
Because the purchase originates with the retailer , the retailer is responsible for: Carefully reviewing orders to help prevent fraud or suspicious t...
How Are Customers Informed About Partner Products?
Customers are clearly informed when a product comes from a trusted partner brand. Carro automatically adds: “by [Partner Name]” at the end of the pro...
How Can Customers Track Their Orders?
Customers receive tracking details through the retailer’s emails, just like any normal Shopify order. When a supplier provides tracking information, i...
What Order Information Do Suppliers Receive?
When a customer purchases a partner product from your store, the supplier receives the details they need to fulfill the order: Customer name Mailing a...
What Does the Customer Experience Look Like?
When customers shop partner products in your store: Shopping feels seamless. They can browse and purchase supplier products without leaving your site...
Which Emails Are Sent to Customers and Who Sends Them?
By default, all customer emails come from the Retailer’s Shopify store. Carro automatically suppresses supplier emails so the customer experience stay...