What Does the Customer Experience Look Like?

When customers shop partner products in your store:

• Shopping feels seamless.
   They can browse and purchase supplier products without leaving your site.

• Product page messaging.
   A short note is added at the start of the product description to let them know the item will be “fulfilled by our friends at [Brand Name].”

• Order process.
   From checkout to payment, the process is identical to any other order in your store.

• Post-purchase communication.
   Customers receive confirmation and shipping emails directly from your store.
   Learn more here: Which Emails Are Sent to Customers and Who Sends Them?

• Customer support.
   If they have questions, support is handled by you as the retailer.
   Learn more here: Who Handles Customer Service for Partner Products?