For Retailers: How Are Orders Fulfilled?

Retailers have three fulfillment modes to choose from: Auto-Fulfillment, Delayed Auto-Fulfillment, and Manual-Fulfillment. By default, your account is set to Auto-Fulfillment. You can request a change to the other modes at support@getcarro.com.

• Whenever a partner product is purchased from your store, Carro automatically creates a wholesale order to the supplier, including the customer’s shipping details.

• You don’t need to hold stock or trigger fulfillment manually.

• This is the fastest method and ideal for streamlined operations.

• This mode gives you a buffer period after an order is placed, before Carro forwards the fulfillment request to the supplier.

• Use it when you want to:
    • Verify payments
    • Review or adjust items in the order
    • Screen for potential fraud

• Important: You can still manually override the delay by requesting fulfillment early (see Manual steps below).

• With manual mode active, each order requires your direct input before fulfillment is sent to the supplier.

• Steps to fulfill manually:
    1. Go into the order in your dashboard.
    2. Click “Request Fulfillment”.
    3. Confirm by clicking “Send Fulfillment Request”.