Customer Support & Returns
Guidance for handling returns, refunds, and order errors for products sold through Carro partnerships.
How to Handle Returns, Refunds & Order Mistakes
Refunds on Carro orders require coordination between retailers and suppliers. This article explains when refunds can be issued, the steps to follow in...
Who Handles Customer Service for Partner Products?
Customer service responsibilities are shared between the retailer (who sold the item) and the supplier (who fulfills it). To provide customers with th...