Payments & Revenue
Learn how payments, billing, revenue splits, and Stripe connections work in Carro, whether you’re a retailer or supplier.
Getting Paid as Suppliers
How do I get Paid According to my Revenue Split?
Every Carro order involves three transactions : Customer → Retailer The customer pays the retailer for the supplier’s product. This is collected by t...
What do I Need to Create a Stripe Account?
To use Carro as a supplier, you must connect either an existing or new Stripe account. You’ll be prompted to connect during supplier onboarding. For t...
Do Suppliers Have to Connect to Stripe?
Yes. All suppliers in the Carro network are required to connect to Stripe to process payments. During supplier onboarding, Carro will guide you to eit...
Do Suppliers Still Incur Stripe Fees?
Yes. Suppliers are responsible for any processing fees that their payment processor would normally charge for a transaction. These fees are calculated...
Retailer Billing & Charges
As a Retailer, What Happens If I am Unresponsive When My Card Can’t Be Charged?
If a retailer’s card cannot be successfully charged: Retailers will be prevented from selling supplier products after 10 business days of unsuccessful...
As a Retailer, Why Might My Credit Card Fail & How Can I Fix it?
When a customer purchases a supplier’s product from your store, Carro immediately charges your credit card to pay the supplier. If this transaction ...
As a Retailer: Where Can I Find Billing Receipts for Carro Orders?
You can view and track charges for Carro orders directly on your credit card statement, just like any other transaction. Charges will appear in the fo...
For Retailers: Adding a Backup Credit Card
To add a backup credit card in Carro: Go to the Carro Settings tab. Select Retailer . Toggle to Backup . Click Add Card and enter your card deta...
What if the Retailer's Card is Declined?
If a retailer's credit card fails, the order will not be routed to the supplier for fulfillment until the retailer successfully pays for the wholesale...
Do Retailers Have to Connect to Stripe?
No. Only suppliers are required to connect to Stripe. Retailers do not need to connect a Stripe account.
Do Retailers Incur Shopify Fees & What Are Usage Charges?
Retailers are responsible for Shopify fees on all orders, based on the price paid by the customer. For details, see Shopify Pricing . In addition, ...
Reports & Data
How Can I Generate a Report for Carro Sales?
You can generate sales reports using Carro’s Order Data feature. This feature provides an easy way to view and export information about your Carro o...
Download Order Data
Using the Order Data tool, you can download a CSV file containing all transactional data for your Carro orders, whether you are a Retailer or a Suppli...
Special Cases
How Can I Adjust My Revenue Split for an Existing Partnership?
Adjusting your revenue split in your Settings tab will only affect future partnerships and new orders; it does not automatically update existing partn...
Are Subscription Model Products Possible With Brand Partnerships?
At this time, Carro does not support subscription products through Brand Partnerships. If you’d like to see this feature added, please email us at su...