Retailer Setup & Management
Guides for retailers to manage products, orders, payments, and partnerships with Carro.
Retailer Setup & Onboarding
Getting Started as a Retailer
Set up your Carro retailer account by completing your Shopify details, selecting categories, and adding a credit card. Once done, you can start adding...
Launching a Partner’s Product on Your Site
After adding a supplier’s product via Carro, you’ll need to publish it in Shopify to make it live for customers. This article guides you through publi...
Searching the Directory by Product
You can now search the Carro Directory by specific products as well as by brand. This makes it easy to discover items to add to your store. Go to the ...
Go-Live Checklist for Retailers
Before making partner products available in your store, review this quick checklist to confirm they display correctly, reflect your brand, and functio...
Creating Orders on Behalf of Customers
Retailers can create orders with supplier products on behalf of a customer. This can be useful if, for example, a customer makes a mistake in their or...
Retailer Order Cancellation Requests
Once an order is routed from your store to a supplier, you cannot cancel it directly. However, if the order is unfulfilled, you have two options: Cont...
Canceling an Order as a Retailer
Fulfillment Accepted : If the order has already been accepted for fulfillment, you must contact the supplier to cancel and refund the order. This pro...
Browsing and Viewing Your Brand in the Directory
To explore potential partners, you’ll need to install the Carro sales channel in Shopify and select a subscription plan ( including the Free plan )....
Product Management
How Do I Add a Supplier’s Product to My Store as a Retailer?
Follow these steps to start adding supplier products to your Shopify store: If you haven’t finished onboarding yet, make sure to do so first. Need hel...
Does the Compare-At-Price Field Sync Between the Retailer and Supplier stores?
When a retailer first adds a supplier’s product via Carro, any Compare-at price set by the supplier will automatically be pulled into the retailer’s...
Can I Edit the Product Descriptions/Images of Supplier Products?
Yes! Both product descriptions and product images are fully editable within the retailer’s store. This allows you to: Tailor the messaging to bett...
Can a Retailer Add a Supplier’s Product to an Existing Carro Order?
At this time, Carro does not support adding additional supplier products to an existing order. If a customer wants to purchase more items, you have ...
Fulfillment & Tracking
For Retailers, Inventory Location for Carro Products
For any products listed on a Retailer's store powered by Carro, the product's inventory needs to be managed by & stocked at the "Carro Partnerships" s...
As the Retailer, Can I See Tracking Info for Supplier Orders?
Yes! Tracking works just like it does with any normal Shopify order. When a supplier fulfills an order, they have the option to include tracking infor...
As a Retailer, How Do Supplier Orders Appear in My Store?
Every order generated through Carro will be tagged in Shopify, depending on whether you’re acting as the Retailer or the Supplier . When a customer...
Partnerships & Account Management
Can Retailers Change the Prices of Supplier Products?
By default, retailers can only adjust the price of supplier products by $1 or less . For greater flexibility, retailers can reach out directly to the...
As a Retailer, How Can I Cancel a Partnership?
Retailers can cancel supplier partnerships directly within Carro. What happens when you cancel a partnership: Carro automatically archives all of the ...
Favorites & Bulk Actions
Saving Favorites for Later
The Favorites feature allows retailers to bookmark supplier stores and products to add to their store later. Click the ❤️ icon next to a brand or prod...
Bulk Add & Auto Subscribe
Bulk Add allows retailers to add products from a supplier in bulk. This simplifies the process and saves time when adding a large number of products....