Frequently Asked Questions
Find answers to the most common questions about using Carro, including eligibility, setup, orders, partnerships, and account management.
Getting Started with Carro
Carro Overview: How It Works & Who Can Use It
Read below OR watch THIS VIDEO ! Carro is a brand partnership and cross-store selling platform for Shopify. It allows retailers to expand their produ...
How Do I Launch Carro?
Carro is available as a Shopify sales channel , not a standalone app. You can launch it directly from your Shopify admin. 1. In your Shopify admin, g...
How Brand Partnerships Work in Carro?
Carro makes it simple for retailers and suppliers to partner together and sell more products through Shopify. Here’s a step-by-step look at how partne...
How Much Does Carro Cost?
Carro offers different plans depending on whether you’re a retailer or a supplier . All suppliers use the free supplier plan. Suppliers set their o...
Which Countries Can Use Carro's Brand Partnerships?
Carro’s Brand Partnerships are currently available only to Shopify stores that: Transact in USD currency , and Are located in Stripe-approved count...
Can I Sell Carro Products Outside of Shopify?
No. Per Carro’s Brand Partnership Terms, retailers are not allowed to list Carro-powered products on any external marketplaces. From the Retailer Res...
Can I Use Carro While My Store is Paused?
No. Carro does not work while your store is on Shopify’s Pause & Build plan. To use Carro’s services, your store must be on Shopify’s Basic plan or...
Using Carro as a Retailer or Supplier
How Brand Pairing Works
Brand Pairing is Carro’s matchmaking service for Shopify brands. Our Brand Pairing Specialists connect you with the most compatible partners based on:...
Managing Partners in the Partners Tab
The Partners tab is where all of your active partnerships live. It gives you quick access to partner details, agreement terms, and product management ...
Using the Requests Tab
The Requests tab is where you manage all partnership requests sent or received through Carro. In your Carro dashboard, click the chat bubble icon on t...
Featured Brands: What They Are & How to Get Featured
Featured Brands are highlighted within the Carro Directory to give them greater visibility to potential partners. Brands are selected based on factors...
Managing Partnerships: Contacting or Ending a Partner Relationship
To communicate with your Carro partners, you’ll need to reach out to them directly. You can: Email Call Text All of your partner’s contact details are...
Merchandising & Product Management
4 Ways to Merchandise Carro Products in Your Online Store
Ecommerce merchandising is more than just placing items on a page — it’s how you present products, guide buyers, and increase conversions. With the ri...
3 Ways to Promote Products Online with Carro
“You want fries with that?” If you’ve ever heard this, you’ve experienced a cross-sell. Cross-selling means offering related or complementary products...
Managing Your Products’ Availability in Carro
Suppliers can control which products are available to retailers in Carro’s Directory. This allows you to choose which products partners can add to the...
Product & Inventory Syncing in Carro
Carro automatically keeps key product details in sync between a supplier’s store and a retailer’s store. This ensures accurate pricing, inventory leve...
Shopify Inventory Settings: Track Quantity & Continue Selling When Out of Stock
Shopify provides two inventory settings that directly affect how Carro products behave in your partner’s store. Since suppliers control the inventory,...
Does Carro Support Backorders or Preorders?
At this time, Carro does not support syncing pre-order or backorder status between retailers and suppliers. Pre-orders are typically powered by custom...
Can I Sell Digital Goods With Carro Brand Partnerships?
Currently, Carro does not support the fulfillment of digital goods or services. Only physical products can be synced and fulfilled through Brand Partn...
Technical Details & Integrations
Sharing Carro Access With Your Team
To give an employee access to your Carro Dashboard, you’ll need to set up a Shopify staff account with permission to access Apps > Carro. For more inf...
Does Carro Support Custom Code in Product Descriptions?
When a Carro retailer imports your product into their store, only the plain text product description and images are transferred. Any additional vari...
Auto-Teardown System - Why Are Carro Products Being Archived From My Store?
Carro’s Auto-Teardown system ensures that your store only lists products that are actively available from suppliers. If a product is removed from the ...
Does Carro Interfere With 3rd Party Apps?
Carro is designed to work with your existing Shopify setup, including third-party apps and logistics providers. In most cases, Carro works smoothly wi...
Profile Settings: Company Info & Contact Management
In Profile Settings, you can manage your company’s key information: contact persons, brand name, domain, brand description, social profiles, and retur...
Will Carro Slow Down My Site?
No. Carro will not slow down your site. Carro is loaded asynchronously , meaning it only runs after all of your store’s pages and content have full...
Payments, Revenue & Discounts
Does Carro Process Payments?
No. Carro connects brands for cross-store selling, but payments are not processed directly through Carro. Customer to Retailer: When a customer purch...
Managing Revenue Split Proposals
Before establishing a partnership, retailers can propose a custom revenue split to a supplier. Suppliers may accept, deny, or counter the proposal. Re...
How Do Discount Codes Work and Affect Revenue Splits?
If a retailer allows discount codes to be applied to products from their partners, the discount is applied only to the retailer’s share of the reven...
Setting Up ACH/Stripe with Carro
Carro supports ACH payments via Stripe to help suppliers receive payouts with lower fees and retailers pay in batches instead of per order. Suppliers ...
Trust, Compliance & Data Security
What Permissions Does Carro Need & Why?
View Shopify account data - We utilize this information to represent you accurately in our Directory, and to maintain your brand's information. Edit ...
Does Carro Share Product Barcodes Between Partners?
If the supplier's product contains a Barcode (ISBN, UPC, GTIN, etc.), this field will be transferred to your store when the product is added. If you d...
What is a Verified Badge on Carro?
A verified badge is a blue checkmark that appears next to a brand’s name in the Carro directory. This badge indicates that the brand has met the Carro...
How Are Partners Selected?
Retailers can explore the Carro Directory to find products and suppliers they'd like to work with. Once you find a supplier you'd like to partner with...
How Can My Store Be GDPR and CCPA Compliant When Using Carro's Brand Partnerships?
Privacy laws are complicated and constantly evolving. We have prepared this guide to help you, the Brand, understand how GDPR and CCPA apply to our se...
How Do We Know Our Data Is Safe?
Carro takes data privacy and security very seriously. Over 34,000 Shopify brands, including more than 1,000 Shopify Plus stores, trust Carro to handle...