Supplier Setup & Management
Guides for suppliers on setting up Carro, managing products, pricing, orders, payments, and partnerships with retailers.
Getting Started as a Supplier
How do I get set up as a Supplier?
Setting up as a supplier in Carro is quick and straightforward. Once you’ve completed onboarding, your brand and products will appear in the Carro Dir...
Supplier Approval Settings: Open Access vs. Curated Access
During onboarding, every supplier must choose between Open Access and Curated Access . You can change your approval settings at any time by navigat...
Supplier Settings Overview
The Supplier Settings section provides the key tools you need to manage your Carro partnerships and control how retailers interact with your brand. ...
Can I Hide or Remove My Brand From the Directory?
Yes — you can control your brand’s visibility in the Carro Directory at any time. Go to the Settings tab. Click on the Supplier tab. Scroll to Di...
Product & Pricing Management
How Suppliers Can Use the Products Tab
The Products tab is where suppliers manage which of their products appear in the Carro Directory. All of your products will display in this tab. Onl...
How Suppliers Can Use Carro Price
Carro Price allows suppliers to set fixed product and variant prices inside Carro that are completely independent from Shopify prices. This gives you...
How Suppliers Can Set and Manage Pricing Rules
Pricing Rules allow suppliers to set guardrails for how much a retailer can raise or lower their product prices. This ensures that your brand’s prici...
How Suppliers Can Create Sale Events
With Carro’s Sale Event tool , suppliers can create scheduled discount periods for selected partnerships. This makes it easy to run special promotion...
How Suppliers Can Run Sales Without Impacting Partnerships
If you’d like to run a sale on your own site while keeping your Carro partners selling at full price, you’ll need to use Carro Price. Carro Price allo...
How Suppliers Can Use Carro Without Tracking Inventory in Shopify
Yes — you can still use Carro even if you don’t track inventory in Shopify. However, there are a few important things to keep in mind: Carro relies on...
Payments & Revenue
Choose Your Revenue Split as a Supplier
As a supplier, you decide the percentage you keep from each sale. This Revenue Split determines how profits are shared between you and your retail p...
How Suppliers Are Paid Through Carro
Suppliers are paid immediately when a customer purchases their product. Payments are handled through Stripe , based on the revenue split set by the...
How Suppliers Can Access Stripe Reports
You can view all of your payments and payouts directly in your Stripe Dashboard . For more details, visit Stripe’s Support Center. The Carro suppor...
Orders & Fulfillment
As a Supplier, What Do Carro Orders Look Like in Shopify?
When a retailer sells your product through Carro, the order will flow directly into your Shopify store just like any other order — but with special ta...
How Suppliers Can Set Fulfillment Times
In Carro, Fulfillment Time is defined as the amount of time it takes for a supplier to receive an order and ship it. Suppliers can display their ful...
How Suppliers Can Cancel an Order
If you need to cancel a partner order, you can do so directly from your Shopify orders dashboard, just like any other order. Navigate to the order in ...
Partnerships & Account Permissions
How Suppliers Can Get Retailers to Carry Their Products
Currently, Carro is designed for retailer-to-supplier outreach. Retailers discover your brand through Carro and can request to work with you. In the...
How Suppliers Can Share Their Return Policy
Suppliers can add a link to their Return Policy on their Carro directory listing. This allows existing and potential retail partners to review and s...
Can Retailers Run Ads on My Products?
Yes. Retailers can run ads on products supplied by Carro partners. Carro does recommend that you confirm with your partner first before they launch...
Can Suppliers Search for Retailers?
Currently, Carro is designed for retailer-to-supplier outreach . This means retailers can discover your brand through Carro and request to partner wi...